Customer Care

Return & Exchange Policy

We want you to love every piece you receive from ALIGAN. If something isn’t quite right, we’re here to help.

01
Inspection

Inspect your order before accepting delivery.

03
Return window

Contact us within 3 days of receiving your order.

IP
Refund method

Approved refunds are processed via InstaPay.

01

Eligibility

  • Orders can be inspected upon delivery before acceptance.
  • Returns and exchanges are accepted within 3 days of receiving your order.
  • Items must be unused, unworn, unwashed, not ironed, and returned in their original condition with all tags attached.
  • Worn, washed, altered, or damaged items cannot be returned or exchanged.
  • Exchanges are subject to stock availability.
02

Shipping Fees

  • Customers are responsible for all return and exchange shipping fees.
  • If an item has a manufacturing defect, ALIGAN will cover the shipping costs.
03

Sale Items

Items purchased during sales or promotions are not eligible for return or exchange.

04

Refunds

Refunds are processed via InstaPay after the returned item has been received and passed our quality inspection.

05

How to Request a Return or Exchange

To request a return or exchange, please contact us with your order number. Our team will review your request and guide you through the next steps.

Need help with an order?

Email us with your order number and a brief explanation of your request.

Aliganwomen@gmail.com

Please keep your order number ready when contacting our customer care team.